Refund policy

Last Updated: June 4, 2026

At SUNGUARD UMBRELLAS, customer satisfaction is important to us. We are committed to providing quality outdoor umbrellas, patio umbrella bases, replacement canopies, and related outdoor shade products. If you are not fully satisfied with your purchase, please review our return and refund policy below.

60-Day Return Window

Customers may request a return within 60 calendar days from the date the order was delivered.

To be eligible for a return, the item must meet the following conditions:

  • The item must be unused and in its original condition.
  • The item must include all original parts, accessories, manuals, hardware, and packaging whenever possible.
  • The product must not show signs of installation damage, misuse, modification, or outdoor wear caused after delivery.
  • Proof of purchase, order number, or order confirmation may be required.

Returns that do not meet these conditions may not qualify for a full refund.

How to Start a Return

To start a return request, please contact our customer support team before sending any item back.

Customer Support:

  • Email: contact@sunguardpatioumbrellas.com
  • Phone: +1 (307) 443-5788

Please include the following information in your return request:

  • Your order number
  • The item you would like to return
  • The reason for the return
  • Photos of the item and packaging if the product arrived damaged, defective, incomplete, or incorrect

After your request is reviewed, we will provide return instructions and, when applicable, a Return Authorization (RA) number.

Please do not return items without contacting us first. Unauthorized returns may be delayed, refused, or may not qualify for a refund.

Outdoor Umbrella & Oversized Product Return Information

Many outdoor umbrellas, umbrella bases, and replacement canopies are large, heavy, or require careful packaging to prevent damage during return shipping. For this reason, customers should keep the original shipping box, protective packaging, manuals, and hardware until they are fully satisfied with the product.

For returns related to change of mind, incorrect color selection, size preference, buyer’s remorse, or ordering the wrong product, the customer may be responsible for:

  • Return shipping costs
  • Proper repackaging materials
  • Any shipping carrier fees required to return oversized or heavy items

Returned items must be packaged securely to help prevent damage in transit. Items damaged during return shipping due to poor packaging may not qualify for a full refund.

Damaged, Defective, Incomplete, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery, so we can review the issue quickly.

To help us resolve the issue, please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the shipping box and packaging
  • Photos of any damaged, missing, or incorrect parts

For verified issues caused by shipping damage, manufacturing defects, missing parts, or fulfillment errors, SUNGUARD UMBRELLAS LLC may offer one or more of the following solutions:

  • Replacement parts
  • A replacement product
  • A prepaid return shipping label
  • A refund when appropriate

Approved resolutions for damaged, defective, incomplete, or incorrect items will be provided at no additional cost to the customer when the issue is verified.

Refund Process

Once your return is received and inspected, we will notify you of the approval status of your refund.

If your return is approved:

  • The refund will be issued to the original payment method used at checkout.
  • Most approved refunds are processed within 5–7 business days after the returned item has been inspected.
  • Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Refund timing may vary depending on your financial institution or payment provider.

Non-Refundable Charges

The following charges may be non-refundable unless the return is caused by a verified product defect, shipping damage, missing item, or fulfillment error:

  • Original shipping charges
  • Expedited shipping fees
  • Return shipping costs for non-defective returns
  • Additional carrier fees for oversized or heavy returns

If a return is not related to a product defect, shipping damage, or order error, applicable shipping and handling costs may be deducted from the final refund amount.

Return Eligibility Limitations

SUNGUARD UMBRELLAS reserves the right to refuse a return or reduce the refund amount if:

  • The return request is made after the 60-day return window.
  • The item has been used, installed, damaged, altered, or modified after delivery.
  • The product shows outdoor wear unrelated to a verified defect.
  • The product is missing parts, accessories, hardware, manuals, or packaging.
  • The returned item does not match the original order.
  • The item is returned without authorization when authorization is required.
  • The item is damaged during return shipping due to improper packaging.

Exchanges and Replacements

We may offer replacements or replacement parts when appropriate, especially for damaged, defective, incomplete, or incorrect items. Availability of replacement items or parts may depend on current inventory.

If a replacement is not available, we may offer an alternative solution or refund when appropriate.

Business Information

SUNGUARD UMBRELLAS is a trade name of SUNGUARD UMBRELLAS LLC. All transactions on this website are processed by SUNGUARD UMBRELLAS LLC.

Business Address:

SUNGUARD UMBRELLAS LLC
5830 E 2ND St, Ste 7000 35997
Casper, WY 82609
United States

Customer Support

If you have questions about returns, refunds, replacements, damaged products, missing parts, or incorrect items, please contact us:

  • Email: contact@sunguardpatioumbrellas.com
  • Phone: +1 (307) 443-5788

Thank you for shopping with SUNGUARD UMBRELLAS.